Vaiper:Look at it from an IT person's point of view. For every user that we allow to work from home, the potential security problems that exist on important company data. A home user's endpoint machine is potentially a security hole.Assuming they let our phone support guys work from home, we'd save a whole row in the office. Assuming that we didn't hire extra employees, that space goes wasted--even though we're paying for it. Combine that cost with the cost of now setting up VPN software on the tech's machine in addition to the phone support equipment, and it would actually be more expensive to maintain them remotely than it would to have them come into the office.